Over the last two decades computers have enhanced human’s abilities to perform our work, ensure our safety, and even lighten our workload. Interest continues to increase in AI’s capabilities to improve human performance. However, there is an accompanying fear that humans will lose control of the technology they create.
Design has a huge impact on people’s lives and the environment. A product or a service can make it or break it very quickly. But what products and services last in the long run? What we design today can have a lasting impact on the world and that means that we need to design for a sustainable future.
How can we ensure that our products and services are good and avoid them being evil? Where does our experience of a service or product begin? In what contexts has evil design been developed? When do we really design good things? Is it enough with the intention that we are developing/implementing good design? And when do we create real value for the target groups and our customers?
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